FranklinWH aPower 2 AC Home Battery Backup Storage Unit, 120/240Vac (15 kWh | 10kW) | APR-10K15V2-US

Twelve-Year Limited Warranty
It applies to the following FranklinWH System products (“Products” or “FranklinWH
System”)

*The aGate communications module, which supports Ethernet, Wifi, 4G, and Bluetooth, comes
with a limited warranty of up to 5 years. However, this warranty does not cover the continuity,
quality, strength, or coverage of 4G service at the location where the FranklinWH System is
installed.
The limited warranty includes a warranty period and performance warranty.

Warranty Period
FranklinWH warrants that your Products will be free from defects for twelve (12) years
starting from 1) the date of the initial installation; or 2) twelve (12) months from the
manufacture date, whichever comes first. FranklinWH will offer remedies according to
the Remedies section.

Performance Warranty

FranklinWH guarantees that the FranklinWH aPower X will have the rated energy
capacity of 13.6 kWh when this limited warranty begins, and the capacity retention will
be not less than 70% of the rated capacity when 1) the 12-year warranty period expires,
or 2) the aggregate energy throughput reached 43 MWh, whichever comes first.
Provided the products are installed and used as per the requirements in the installation
manual and the user manual.

Warranty Period
FranklinWH warrants that your Products will be free from defects for fifteen (15) years
starting from 1) the date of the initial installation; or 2) twelve (12) months from the
manufacture date, whichever comes first. FranklinWH will offer remedies according to
the Remedies section.
Performance Warranty
FranklinWH guarantees that the FranklinWH aPower 2 will have the rated energy
capacity of 15 kWh when this limited warranty begins, and the capacity retention will be
not less than 70% of the rated capacity when 1) the 15-year warranty period expires, or
2) the aggregate energy throughput reached 60 MWh, whichever comes first. Provided
the products are installed and used as per the requirements in the installation manual
and the user manual.

Remedies
If your FranklinWH System is defective within the warranty period, FranklinWH will, at its
sole discretion, repair or replace your faulty device (aPower/aGate) with an equivalent
product (new or refurbished). The remaining warranty period will be transferred to the
repaired or replacement product. Under no circumstances will the original warranty
period be extended as a result of your FranklinWH product being repaired or replaced.
FranklinWH can also refund you the actual purchase price of the defective products less
reasonable depreciation based on use at the time of the warranty claim when 1)
FranklinWH is unable to provide a replacement and repair is not commercially
practicable or cannot be timely made, or 2) You are willing to accept such a refund.
In the event of a defect, to the extent permitted by law, the above-mentioned repair,
replacement or refund are the sole and exclusive remedies that FranklinWH provide.
FranklinWH's responsibility under this warranty extends to valid service tickets or
replacement requests initiated before the expiration date of the warranty for items and
services covered by the warranty, even if the resolution occurs after the warranty period
has expired. All remaining liability shall terminate upon expiration of the warranty
period.

Warranty Exceptions
This Limited Warranty does not cover, and FranklinWH will not be liable for, any
defects, damages, or performance issues caused by, arising from, or related to any of
the following circumstances:
Misuse, Negligence, or Improper Use

• Damage due to improper use, misuse, abuse, negligence, unauthorized
  modifications, or operating beyond intended conditions as outlined in product
  documentation.

Shipping, Handling, and Storage Damage

• Damage incurred during shipping or transit. (Note: Report shipping damage
  immediately to your distributor or the shipper within five (5) business days.)
  Damage caused by improper or negligent handling or improper storage,
  including but not limited to moisture exposure, extreme temperatures, physical
  impacts, or storage in conditions violating FranklinWH's published guidelines.
  (Access the aGate X Storage and Transportation Guide, aPower X Storage and
  Transportation Guide, and aPower 2 Storage and Transportation Guide for
  instructions necessary to maintain warranty validity.)

Installation-Related Issues

• Installation performed by non-certified or unlicensed personnel, or installation
  not adhering to FranklinWH installation instructions, guidelines, or applicable
  local and federal electrical codes and standards. (Certification is required to
  carry out installations. Learn more at: How Do I Get Certified)
  Removal, relocation, reinstallation, or alteration of the product from its original
  installation location without prior written consent from FranklinWH.

Unauthorized Repairs or Modifications

• Repair, disassembly, modification, tampering, or replacement attempts
  performed by personnel not explicitly authorized by FranklinWH. Obtain
  authorization by starting a service ticket and to ensure personnel are
  FranklinWH Certified Installers.
  Damage or defects arising from unauthorized third-party service or
  maintenance actions.

Purchase from Unauthorized Channels

• Products obtained from sources not officially authorized by FranklinWH. (Learn
  more at: Where to Buy FranklinWH Products)

External and Environmental Factors

• Damage due to external environmental events, such as lightning, power surges,
  floods, tidal waves, fires, earthquakes, storms, or other force majeure.
  Installation in conditions outside of FranklinWH guidance, such as extreme
  temperatures, humidity, altitude, or corrosive environments.
  Physical or electrical stress beyond the documented operating conditions,
  including exposure to abnormal voltage, power surges, or interference. For
  detailed technical specifications, refer to the Product Data Sheet.

Failure to Report Issues in a Timely Manner

• Defects, damage, or performance problems not reported to FranklinWH or your
  certified installer within two (2) months from the date of occurrence or
  discovery.

Normal Wear, Tear, and Cosmetic Issues

• Regular wear, cosmetic imperfections, dents, scratches, glue marks,
  discoloration, superficial defects, or cosmetic deterioration that do not
  materially affect product performance or reliability. Paint should be limited to
  external application for scratches and small damage as referenced in the
  FranklinWH installation manuals.
  Normal operating noise or vibration that is below 50 dB and does not adversely
  affect system performance or reliability.

Remote Updates and Internet Connectivity

• To maintain the full warranty coverage (12-year or 15-year), your FranklinWH
  System must maintain consistent internet connectivity allowing FranklinWH
  to remotely update system software.
  By installing the FranklinWH System and connecting it to the internet, you agree
  to allow FranklinWH to perform these remote software updates without prior
  notice, which may temporarily interrupt system operation.
  If the FranklinWH System remains disconnected from the internet for more than
  90 consecutive days, FranklinWH will issue a notification requesting
  reconnection. If internet connectivity is not restored, the warranty period will
  automatically reduce to a four-year limited warranty from the initial
  installation date.

Unregistered Products

• FranklinWH Systems must be registered at the time of installation. Systems
  that are not registered upon installation will only be eligible for a four-year
  limited warranty from the installation date.