Creality Falcon A1 Pro 20W Laser Engraver & Cutter

• 20W Diode & 2W IR Laser Modules (purchased separately), Work with 350+ Materials 
• Smart Camera for Auto Focus <0.012"Precision
• App Control: Real-time Monitoring 8 Safety Shields 3X Faster
• Smart Touch Screen: Convenient Working
• Compact All-in-One Modular Design
• All-New Smart Workflow
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• Download Free Software👉: CraftSeek

Product Specifications

Creality Falcon A1 Pro 20W Laser Engraver & Cutter Product Specifications

Product Manual

N/A

Product Warranty

Creality Warranty

1. The complete machine (including Filament Management System such as CFS) comes with a 12-month standard warranty period (excluding some countries and areas which are subject to local policies and sales platform requirements). However, if local policies or separately purchased extended warranty services apply, the local policies or corresponding extended warranty agreements shall take precedence.

2. The warranty period for consumable parts is 3 months, and 6 months for some components. Gifts and consumables are not covered by the warranty period. In the event of missing gifts or quality issues identified upon receipt, based on the product list, a request for re-sending of replacement can be made to Creality or the original purchase channel within 7 calendar days from the next day after receipt. The actual items received shall be considered as the final item inventory.

3. The warranty period for separately purchased accessories/parts is detailed in the Warranty period. For newly received accessories/parts, the warranty period starts from the next day after product receipt. Return requests can be submitted within 14 calendar days. Exchange requests can be submitted within 30 calendar days from the next day after the product receipt.

4. Within the warranty period, customer needs to provide valid product serial number (SN), proof of purchase, order number, contract, invoice and other information;

5. The warranty period is determined from the day after the customer receives the product until the time of reporting the issue to determine if the product has exceeded its warranty period. For shipping fees, please refer to the following table:

Business Type	Problem Category	Return Shipping Fee	Outbound Shipping Fee
Product Exchange Service	Non-quality issues	Customer-arranged	Factory-arranged
	Quality issues	Factory-arranged	Factory-arranged
Product Return Service	Non-quality issues	Customer-arranged	/
	Quality issues	Factory-arranged	/

Important Notes

After-sales service within the warranty period must meet the following three conditions

a. From the date of product purchase, within the specified warranty period, under normal use conditions, the product experiences performance failures due to non-human factors;

b. There has been no unauthorized disassembly, no modifications or additions not guided by the official manual, and no malfunctions caused by other human factors.

c. Provide valid proof of purchase, serial number (SN), receipts and order numbers.

Product Parts Warranty Period Table

Technique	Category	Main Components	Warranty Period
FFF Printer	Complete Machine	Main Components and Standard CFS (excluding Wear Parts / Gifts / Consumable Parts)	6 months
	Wear Parts	Extrusion Kit/Nozzle Kit (Hotend)	3 months
		Print platform (including glass/magnetic flexible steel plate, etc.)
		Nozzle/Heat Break/Heat Block/Gear (including Extrusion Gear)
		Timing Belt Kit / Pulley Kit
		Covers/top cover/front door kit/top panel kit
		Bearing accessory/heat sink/coupler kit/synchromesh gear/platform leveling knob	6 months
Resin Printer	Complete Machine	Main Components (excluding Wear Parts / Gifts / Consumable Parts)	Subject to local policies and sales platform requirements.
	Washing and Curing Machine	Main Components (excluding Wear Parts / Gifts / Consumable Parts)	12 months
	Wear Parts	Optical engine, Print screen, LED beads, print platform, tray, acrylic cover	6 months
3D Scanner	Complete Machine	Machine and Related Components (excluding Wear Parts /Gifts/ Consumable Parts)	Subject to local policies and sales platform requirements.
	Wear Parts	USB adapter, calibration plate, scanning pad	3 months
Laser Engraver	Complete Machine	Whole machine (3-month warranty for some parts, same as FFF Printer wear parts)	Subject to local policies and sales platform requirements.
Gift	FFF Printer	Storage card, USB drive, card reader, wrench, cutting pliers, screwdriver, scraper, filter mesh, resin, and random spare functional gifts such as nozzle wiper module, cutter push rod, limit switch clip, nozzle, PTFE, paper box, PE zip-lock bag, thermal grease, etc.	No warranty
	Resin Printer	Release film, resin, storage card, USB flash drive, card reader, wrench, scraper and other tools
	Laser Engraver	Acrylic, goggles, paper card, focus bar, basswood board
	3D Scanner	3mm/6mm calibration point (including other specifications)
Consumable Parts	Carbon air filter, desiccant, lubricating grease, gluestick, cutter, PTFE tube and connectors, insulation sleeve, universal tool kit, screw pack and other disposable items		No warranty

Non-warranty period (i.e., loss of warranty service)         

In any one of the following situations, warranty service wiill not be provided:

× The product has exceeded its warranty period (the validity period is determined from the next day after the customer receives the product until the time of reporting the issue/local warranty period regulations are used as the criterion to determine if it's overdue);

×Unable to provide valid warranty card and product serial number;

×Damage caused by incorrect installation, use, and operation not in accordance with the instructions manual, or liquid ingress.

× Damage or malfunction caused by using the product in non-specified working environments;

×Product failure or damage caused by abuse (exceeding workload, etc.) or improper maintenance (moisture, mold, liquid ingress, immersion, etc.);

×Product failure or damage caused by force majeure (such as flood, earthquake, lightning, flood, etc.);

×Unable to provide official purchase proof or documents within the warranty period, or falsifying and altering documents.

× Product serial number, factory label, warranty card or other marks are torn, altered or tampered with during the warranty period;

× Hardware or software malfunctions caused by flashing third-party firmware on the product without authorization during the warranty period.

×. Unauthorized modifications or additions to the product not guided by official instructions during the warranty period;

× Products repaired by unauthorized service points;

× Natural wear and tear caused by normal product use that does not affect product functionality; damage to components caused by normal wear and tear.

×Accessories/parts installed on non-specified compatible products and accessory/parts malfunctions caused by main equipment failure;

×Equipment failure or damage caused by using non-original parts or low-quality filaments.

Safety Precaution

1. Products in different regions may have slight variations. Before purchase, please ensure the product is fully compatible with customer's operating environment and local voltage.

2.In case of any safety concerns, please immediately disconnect the power and contact the manufacturer. Customer safety is Creality's top priority. Unauthorized handling may worsen damage and affect the warranty.

3. Using non-original parts may cause compatibility issues. If third-party accessories/parts are needed, please consult Creality's official customer service first.

Amendment

1. Creality 3D reserves the right to update or modify this after-sales service policy periodically, and will promptly publish updates on official platforms. Please stay informed of any changes.
2. Creality 3D reserves all final interpretation rights.

Product FAQs

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