Dimplex Fresh Cut Log Kit for Revillusion 36-inch or 42-inch Firebox

Dimplex Product Warranty

Your purchase is covered by the Manufacturer’s Limited Warranty. View full Manufacturer Limited Warranty below.

Dimplex Warranty

Return Shipping

The consumer is responsible for all “Product Return Shipping” carrier fees, except if the unit is defective, damaged upon receipt or if the wrong product is shipped. We will cover the return shipping costs directly seven (7) days after delivery if the product was delivered damaged, seven (7) days after delivery if the wrong product was shipped from Glen Dimplex Americas or thirty (30) days after delivery for concealed damage or defective.

The consumer will be responsible for all “Product Return Shipping” carrier fees relating to buyer’s remorse or if the consumer ordered the incorrect model and require a replacement. A 25% restocking fee will apply.

Product FAQs

Dimplex Product FAQs

How do I know what part I need for my Dimplex unit?

Troubleshooting Guides and Replacement Parts lists are located in the Parts and Service Manual which is included in the original packaging along with the product. If this is lost or misplaced, these manuals can be found by entering the model number found on the unit in the search field in the Product Downloads section. If you have any questions, you can email our customer service team. Please include your model number and serial number so we can assist you quickly and efficiently.

How do I tell if my existing unit is a Dimplex unit?

Most Dimplex fireplaces say Dimplex on them somewhere. Other brand names we have sold under were Electrolog, Symphony, and Optiflame. If you need some assistance you may Contact Us.

Please have your model number and serial number available so we can assist you efficiently.