BigBattery 6kW 15.3kWh ETHOS Off-Grid Power System
BigBattery 6kW 15.3kWh ETHOS Off-Grid Power System
Description
REVOLUTIONIZING OFF-GRID POWER! BigBattery’s 48V ETHOS systems are here, and this 15.36kWh configuration is the ideal solution for off-grid power in your tiny home, cabin, or homestead, supported by comprehensive safety, reliability, and state-of-the-art features.
The ETHOS System was built to be a versatile off-grid power solution, with a stackable, modular design for easy expandability, and all hardware included to mount your ETHOS to your wall with an effortless installation. The ETHOS comes equipped with an IP65-rated casing, an internal fire suppression system, as well as an advanced BMS with auto cell-balancing to ensure long-lasting safety and reliability. Plus, its control box features an interactive LED display, along with CANBus and RS485 communication protocols, so you can always monitor the status and performance of your power.
But that’s not all. We pair our ETHOS with a cutting-edge 6000W Lux inverter, which features its own LCD touch screen display, 2 MPPT inputs, an integrated UPS module for seamless on and off-grid switching, and the ability to handle PV arrays of up to 8000W. Plus, through its smart load control, AC coupling abilities, and peak shaving function, you can meet your power needs and protect your home against unstable grids or rolling blackouts, while seeing huge savings each month on your electric bill through peak shaving and time-of-use offsetting.
Whether you’re looking to ensure emergency backup power is always available, or you’re looking to outfit your home with a uninterrupted power system to last all season, or all year long, the ETHOS ensures reliable, efficient power delivery day in and day out, allowing you to save on utilities, and most importantly, stay powered and prepared. Take control of your power and shop the 48V ETHOS today!
What's Included?
- 3 × 48V ETHOS 5.12kWh Stackable Battery Module
- 1 × ETHOS Control Box
- 1 × EG4 6kW (8kPV) OFF-GRID INVERTER
- 1 × 15kWh Ethos Controller to Battery Power Cable 4ft (1220mm)
Product Specifications
BigBattery 6kW 15.3kWh ETHOS Off-Grid Power System Power Specifications
| SKU: | K0709 |
| GTIN-12 (U.P.C.): | 850061252722 |
| System Voltage: | 48V |
| Nominal Voltage: | 51.2V |
| Chemistry: | LiFePO4 |
| kWh Capacity: | 15.36kWh |
| Ah Capacity: | 300Ah |
| Charging Voltage Range: | 55.6 - 57V |
| Max Charge Voltage: | 57V |
| Operating Voltage Range: | 48 – 57V |
| Suggested Low Voltage Cutoff: | 48 – 50.8V |
| BMS Cutoff Range: | 42 - 47V |
| Cell Configuration: | 16S 3P |
| Max Continuous Discharge Current: | 250A |
| Max Continuous Power: | 12800W |
| Max Discharge Peak Current: | 300A (Max 5 seconds) |
| Max Charge Current: | 200A |
| Charge Temperature Range: | 32°F - 113°F (0°C - 45°C) |
| Discharge Temperature Range: | -4°F - 140°F (-20°C - 60°C) |
| Optimal Discharge Temperature Range: | 59°F - 95°F (15°C - 35°C) |
| Storage Temperature Range (SoC >50%): | -4°F - 113°F (-20°C - 45°C) (Max 6 months) |
| Weight: | 387 lb (175.5 kg) |
| Depth: | 6.7 in (170 mm) |
| Width: | 26.5 in (674 mm) |
| Height: | 59.8 in (1520 mm) |
| Max Connections: | Up to (16) parallel connections per control box |
| Protection Rating: | IP65 |
| Communications: | CANBus / RS485 |
Inverter Specs
AC INPUT & OUTPUT
| AC Voltage: | 120V AC / 240V AC |
| AC Frequency: | 50 Hz / 60 Hz |
| Max. Continuous AC Current: | 37.5A @ 240V |
| Max. AC Input Power: | 9000W |
| AC Bypass: | 50A |
| Output Voltage: | 120V AC / 240V AC |
| Output Frequency: | 50 Hz / 60 Hz |
| Max. Continuous Output Current: | 25A @ 240V |
| Output Power: | 6000W |
| Surge Capacity: | 12000W (3.5 sec) / 11000W (5 sec) |
| Power Factor: | 0.99 (Full Load) |
| Reactive Power Adjustment Range: | -0.8 - 0.8 Leading Adjustable |
| Total Harmonic Distortion: | <3% |
| Switching Time: | <15 ms (Single) / <30 ms (Parallel) |
PV INPUT
| No. of MPPTs (Inputs per MPPT): | 2 (1) |
| Max. Input Current: | 17A / 17A |
| Max. Short Circuit Input Current: | 25A / 25A |
| DC Input Voltage Range: | 100 - 480V DC |
| Start Up Voltage: | 100V DC ± 10V DC |
| MPPT Operating Voltage Range: | 120 - 385V DC |
| MPPT Voltage: | 320V DC |
| Max. PV Array Power: | 8000W (4000W per MPPT) |
| MPPT Efficiency: | 99% |
BATTERY
| Nominal Voltage: | 48V DC |
| Battery Voltage Range: | 46.4 - 60V DC |
| Max. Discharge Current: | 140A |
| Max. Charge Current: | 125A |
| DC Cut-Off Voltage: | 59V DC |
| DC Recovery Voltage: | 57.4V DC |
| Charge Cut-Off Voltage: | 58.4V DC |
OPERATING ENVIRONMENT & DIMENSIONS
| Operating Temperature: | 32ºF - 113ºF (0ºC - 45ºC) |
| Storage Temperature: | 5ºF - 140ºF (-15ºC - 60ºC) |
| Altitude: | <6,561 ft (2000 m) |
| Relative Humidity: | 5 - 95% |
| Typical Noise Emission: | <58 dB |
| Protection Rating: | IP20 |
| Max. Parallel Connections: | 16 |
| Weight: | 52.9 lbs (24 kg) |
| Depth: | 5.25 in (132 mm) |
| Width: | 18 in (457 mm) |
| Height: | 25.5 in (648 mm) |
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| Monitoring System Guide: | Click Here |
| Monitoring Adapter Installation Guide: | Click Here |
| UL1741 Certificate: | Click Here |
| Warranty: | Click Here |
Product Manual
Battery User Manual
| User Manual Download: | Click Here |
| UL9540 Certification Download: | Click Here |
| Safety Data Sheet Download: | Click Here |
Inverter Manual
| Spec Sheet Download: | Click Here |
| User Manual Download: | Click Here |
| WiFi Setup Guide: | Click Here |
Product Warranty
BigBattery Warranty
In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:
-
Real (10) Year Warranty
All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
due to component or manufacturing error, the product will be repaired or replaced free of charge. -
Full Lifetime Tech Support & Customer Service
All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
send us an email anytime at [email protected]. -
Free Repair & Replacement
All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.
-
Highest Quality Guarantee
BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.
-
Covered Products
This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days. -
Automated Warranty Registration
No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code. -
Product Manuals & Specification Sheets
BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information
on your product in real time. -
Domestic Warranty Claim Support
To start a warranty claim, please email us directly at [email protected] to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.
-
Returning Accessories
This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
the purchase price of the unit minus a 20% restocking fee. -
Change Your Mind
That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
fee. Call or email customer service for a free shipping return label. -
Non-Transferable
Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
within 30 days of your purchase by sending a Warranty Transfer Request to Sup[email protected]. -
Return Hazmat Fee
Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
return a battery not covered by our Repair and Replacement Policy. -
Battery Abuse Disclaimer
This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty. -
Fraud Protection
Repair, replacement, and refunds for your purchase will only be possible after your returned battery
has been received and fully inspected at our facility. -
Limitation of Damages
In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.
-
Customer Satisfaction
If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
any issues, and ensure that all customers are happy with their purchase from BigBattery.
Rev. March 2023
Warranty Details
10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.
All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.
BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.
Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).
For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
- On-site service calls from 3rd party.
- Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
dropping, or improper installation. - Product was used out of specification, or undersized for the application.
- Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual. - Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
- Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
– if not previously advised by BigBattery Tech Support. - Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
maintain lifespan. - Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
BigBattery for technical support.
Warranty Repair/Replacement Services
Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility.
The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:
Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311
Product FAQs
NA
Product Information
Product Information
Shipping & Returns
Shipping & Returns
Description
BigBattery 6kW 15.3kWh ETHOS Off-Grid Power System
Description
REVOLUTIONIZING OFF-GRID POWER! BigBattery’s 48V ETHOS systems are here, and this 15.36kWh configuration is the ideal solution for off-grid power in your tiny home, cabin, or homestead, supported by comprehensive safety, reliability, and state-of-the-art features.
The ETHOS System was built to be a versatile off-grid power solution, with a stackable, modular design for easy expandability, and all hardware included to mount your ETHOS to your wall with an effortless installation. The ETHOS comes equipped with an IP65-rated casing, an internal fire suppression system, as well as an advanced BMS with auto cell-balancing to ensure long-lasting safety and reliability. Plus, its control box features an interactive LED display, along with CANBus and RS485 communication protocols, so you can always monitor the status and performance of your power.
But that’s not all. We pair our ETHOS with a cutting-edge 6000W Lux inverter, which features its own LCD touch screen display, 2 MPPT inputs, an integrated UPS module for seamless on and off-grid switching, and the ability to handle PV arrays of up to 8000W. Plus, through its smart load control, AC coupling abilities, and peak shaving function, you can meet your power needs and protect your home against unstable grids or rolling blackouts, while seeing huge savings each month on your electric bill through peak shaving and time-of-use offsetting.
Whether you’re looking to ensure emergency backup power is always available, or you’re looking to outfit your home with a uninterrupted power system to last all season, or all year long, the ETHOS ensures reliable, efficient power delivery day in and day out, allowing you to save on utilities, and most importantly, stay powered and prepared. Take control of your power and shop the 48V ETHOS today!
What's Included?
- 3 × 48V ETHOS 5.12kWh Stackable Battery Module
- 1 × ETHOS Control Box
- 1 × EG4 6kW (8kPV) OFF-GRID INVERTER
- 1 × 15kWh Ethos Controller to Battery Power Cable 4ft (1220mm)
Product Specifications
BigBattery 6kW 15.3kWh ETHOS Off-Grid Power System Power Specifications
| SKU: | K0709 |
| GTIN-12 (U.P.C.): | 850061252722 |
| System Voltage: | 48V |
| Nominal Voltage: | 51.2V |
| Chemistry: | LiFePO4 |
| kWh Capacity: | 15.36kWh |
| Ah Capacity: | 300Ah |
| Charging Voltage Range: | 55.6 - 57V |
| Max Charge Voltage: | 57V |
| Operating Voltage Range: | 48 – 57V |
| Suggested Low Voltage Cutoff: | 48 – 50.8V |
| BMS Cutoff Range: | 42 - 47V |
| Cell Configuration: | 16S 3P |
| Max Continuous Discharge Current: | 250A |
| Max Continuous Power: | 12800W |
| Max Discharge Peak Current: | 300A (Max 5 seconds) |
| Max Charge Current: | 200A |
| Charge Temperature Range: | 32°F - 113°F (0°C - 45°C) |
| Discharge Temperature Range: | -4°F - 140°F (-20°C - 60°C) |
| Optimal Discharge Temperature Range: | 59°F - 95°F (15°C - 35°C) |
| Storage Temperature Range (SoC >50%): | -4°F - 113°F (-20°C - 45°C) (Max 6 months) |
| Weight: | 387 lb (175.5 kg) |
| Depth: | 6.7 in (170 mm) |
| Width: | 26.5 in (674 mm) |
| Height: | 59.8 in (1520 mm) |
| Max Connections: | Up to (16) parallel connections per control box |
| Protection Rating: | IP65 |
| Communications: | CANBus / RS485 |
Inverter Specs
AC INPUT & OUTPUT
| AC Voltage: | 120V AC / 240V AC |
| AC Frequency: | 50 Hz / 60 Hz |
| Max. Continuous AC Current: | 37.5A @ 240V |
| Max. AC Input Power: | 9000W |
| AC Bypass: | 50A |
| Output Voltage: | 120V AC / 240V AC |
| Output Frequency: | 50 Hz / 60 Hz |
| Max. Continuous Output Current: | 25A @ 240V |
| Output Power: | 6000W |
| Surge Capacity: | 12000W (3.5 sec) / 11000W (5 sec) |
| Power Factor: | 0.99 (Full Load) |
| Reactive Power Adjustment Range: | -0.8 - 0.8 Leading Adjustable |
| Total Harmonic Distortion: | <3% |
| Switching Time: | <15 ms (Single) / <30 ms (Parallel) |
PV INPUT
| No. of MPPTs (Inputs per MPPT): | 2 (1) |
| Max. Input Current: | 17A / 17A |
| Max. Short Circuit Input Current: | 25A / 25A |
| DC Input Voltage Range: | 100 - 480V DC |
| Start Up Voltage: | 100V DC ± 10V DC |
| MPPT Operating Voltage Range: | 120 - 385V DC |
| MPPT Voltage: | 320V DC |
| Max. PV Array Power: | 8000W (4000W per MPPT) |
| MPPT Efficiency: | 99% |
BATTERY
| Nominal Voltage: | 48V DC |
| Battery Voltage Range: | 46.4 - 60V DC |
| Max. Discharge Current: | 140A |
| Max. Charge Current: | 125A |
| DC Cut-Off Voltage: | 59V DC |
| DC Recovery Voltage: | 57.4V DC |
| Charge Cut-Off Voltage: | 58.4V DC |
OPERATING ENVIRONMENT & DIMENSIONS
| Operating Temperature: | 32ºF - 113ºF (0ºC - 45ºC) |
| Storage Temperature: | 5ºF - 140ºF (-15ºC - 60ºC) |
| Altitude: | <6,561 ft (2000 m) |
| Relative Humidity: | 5 - 95% |
| Typical Noise Emission: | <58 dB |
| Protection Rating: | IP20 |
| Max. Parallel Connections: | 16 |
| Weight: | 52.9 lbs (24 kg) |
| Depth: | 5.25 in (132 mm) |
| Width: | 18 in (457 mm) |
| Height: | 25.5 in (648 mm) |
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| Monitoring System Guide: | Click Here |
| Monitoring Adapter Installation Guide: | Click Here |
| UL1741 Certificate: | Click Here |
| Warranty: | Click Here |
Product Manual
Battery User Manual
| User Manual Download: | Click Here |
| UL9540 Certification Download: | Click Here |
| Safety Data Sheet Download: | Click Here |
Inverter Manual
| Spec Sheet Download: | Click Here |
| User Manual Download: | Click Here |
| WiFi Setup Guide: | Click Here |
Product Warranty
BigBattery Warranty
In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:
-
Real (10) Year Warranty
All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
due to component or manufacturing error, the product will be repaired or replaced free of charge. -
Full Lifetime Tech Support & Customer Service
All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
send us an email anytime at [email protected]. -
Free Repair & Replacement
All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.
-
Highest Quality Guarantee
BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.
-
Covered Products
This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days. -
Automated Warranty Registration
No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code. -
Product Manuals & Specification Sheets
BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information
on your product in real time. -
Domestic Warranty Claim Support
To start a warranty claim, please email us directly at [email protected] to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.
-
Returning Accessories
This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
the purchase price of the unit minus a 20% restocking fee. -
Change Your Mind
That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
fee. Call or email customer service for a free shipping return label. -
Non-Transferable
Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
within 30 days of your purchase by sending a Warranty Transfer Request to Sup[email protected]. -
Return Hazmat Fee
Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
return a battery not covered by our Repair and Replacement Policy. -
Battery Abuse Disclaimer
This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty. -
Fraud Protection
Repair, replacement, and refunds for your purchase will only be possible after your returned battery
has been received and fully inspected at our facility. -
Limitation of Damages
In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.
-
Customer Satisfaction
If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
any issues, and ensure that all customers are happy with their purchase from BigBattery.
Rev. March 2023
Warranty Details
10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.
All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.
BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.
Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).
For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
- On-site service calls from 3rd party.
- Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
dropping, or improper installation. - Product was used out of specification, or undersized for the application.
- Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual. - Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
- Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
– if not previously advised by BigBattery Tech Support. - Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
maintain lifespan. - Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
BigBattery for technical support.
Warranty Repair/Replacement Services
Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility.
The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:
Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311
Product FAQs
NA
