BigBattery 48V 4X Husky 2 - EG4 12K Off-Grid Inverter Power Kit (12kW | 20.4 kWh)
BigBattery 48V 4X Husky 2 - EG4 12K Off-Grid Inverter Power Kit (12kW | 20.4 kWh)
Description
This 48V 20.48kWh LiFePO4 HUSKY 2 Kit is the latest and greatest from BigBattery, providing a robust solution, with unmatched reliability and efficiency, for any off-grid power system, emergency backup, or mobile power setup in your RV or camper van.
The HUSKY 2 is our most energy-dense 48V solution to date, designed to provide ultimate peace of mind during operation, whether that’s in your home during a blackout, or while out boondocking in the countryside. From its Tier 1 LFP cells to its generous operating parameters and wide temperature range, this battery redefines versatility and durability when it comes to lithium power storage, and boasts comprehensive BMS protections against Over/Under Voltage and Over Current statuses, as well as a thermal management system that affords a generous operating temperature range. But that’s not all.
The HUSKY 2 comes with state-of-the-art features to enhance the safety and visibility of your power. Not only is it housed in an IP65-rated, vibration-resistant casing, and equipped with an advanced BMS capable of auto-balancing cells, but it also boasts a self-heating function which supports cold weather charging, ensuring you have reliable power through every season. Plus, the HUSKY 2 features parallel CANBus & RS485 communication protocols, and we pair these HUSKY 2s with the cutting-edge 12000XP split-phase inverter from EG4, capable of supporting PV arrays of up to 24000W, with a rated power of 12000W. The 12000XP comes equipped with its own in-depth LCD display, so you can always stay up to date on the status and performance of your power, and this multifunctional, off-grid inverter boasts advanced parallelability up to 72kW, built-in circuit breakers, smart load control, variable working modes, along with integrated UPS modules, making these units the perfect companions to your HUSKY 2s.
Equipped with the 48V HUSKY 2, you’ll be saving space and weight no matter the application, and you can rest easy knowing you’re powered and prepared day in and day out. Shop the all-new 48V HUSKY 2 & HUSKY 2 Kits today.
What's included?
- 4 × 48V HUSKY 2 - LiFePO4 - 100Ah - 5.12kWh
- 1 × EG4 12kW (24kPV) OFF-GRID INVERTER
- 3 × 4AWG (Black and Red) 21 inches Ring to Ring Terminal Cable
- 1 × 2AWG (Black and Red) 3FT Ring to Ring Terminal Cable
- 3 × Parallel Comm Cable
Product Specifications
BigBattery 48V 4X Husky 2 Kit Product Specifications
Single Battery Tech Specs
| SKU: | FHSKY-48051-G2 |
| System Voltage: | 48V |
| Nominal Voltage: | 51.2V |
| Chemistry: | LiFePO4 |
| kWh Capacity: | 5.12kWh |
| Ah Capacity: | 100Ah |
| Charging Voltage Range: | 55.6 - 57V |
| Max Charge Voltage: | 58.8V |
| Operating Voltage Range: | 48 – 57V |
| Suggested Low Voltage Cutoff: | 48 – 50.8V |
| BMS Cutoff Range: | 42 - 47V |
| Cell Configuration: | 16S |
| Max Continuous Discharge Current: | 150A |
| Recommended Continuous Discharge Current: | 100A |
| Max Continuous Power: | 7500W |
| Recommended Continuous Power: | 4000W |
| Max Discharge Peak Current: | 225A (Max 5 seconds) |
| Max Charge Current: | 100A |
| Charge Temperature Range: | -4°F - 113°F (-20°C - 45°C) |
| Discharge Temperature Range: | -4°F - 122°F (-20°C - 50°C) |
| Optimal Discharge Temperature Range: | 59°F - 95°F (15°C - 35°C) |
| Storage Temperature Range: | -4°F - 122°F (-20°C - 50°C) (Max 6 months) |
| Weight: | 100 lb (45.4 kg) |
| Depth: | 12.6 in (320 mm) |
| Width: | 18.1 in (460 mm) |
| Height: | 9.8 in (249 mm) |
| Max Connections: | Up to (16) Parallel |
| Protection Rating: | IP65 / NEMA 4X |
| Communications: | CANBus / RS485 (Parallel only) |
| Self-Heating: | Yes |
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| Safety Data Sheet: | Click Here |
| CE Certificate: | Click Here |
| UN38.3 Certificate: | Click Here |
Inverter Specs
AC INPUT & OUTPUT
| Nominal AC Voltage: | 120/240VAC | 120/208VAC (L1/L2/N required) |
| Frequency (Grid | Generator): | 60 Hz (Default) | 50 Hz (Configurable) |
| Max. Continuous AC Current (Grid | Generator): | 100A @ 240VAC | 62.5A @ 240VAC |
| Max. AC Input Power: | 24000W |
| AC Bypass (Grid | Generator): | 100A | 90A |
| Recommended Generator Capacity: | 6000W - 15000W |
| Output Voltage: | 120/240VAC | 208VAC |
| Output Frequency: | 60 Hz (Default) | 50 Hz (Configurable) |
| Max. Continuous Output Current: | 50A @ 240VAC | 57.7A @ 208VAC |
| Nominal Output Power (without PV): | 12000W @ 240V | 12000W @ 208V |
| Nominal Output Power (with PV): | 12000W @ 240V | 12000W @ 208V |
| Max. Continuous Wattage: | 12000W (L1/L2) | 6000W (L1-N/L2-N) |
| Surge Capacity: | 18000W (5 sec) | 15000W (10 sec) |
| Power Factor: | 0.99 |
| Total Harmonic Distortion: | <3% |
| Switching Time: | <10 ms (Single) | <20 ms (Parallel) |
PV INPUT
| No. of MPPTs (Inputs per MPPT): | 2 (2) |
| Max. Input Current: | 35A / 35A |
| Max. Short Circuit Input Current: | 44A / 44A |
| DC Input Voltage Range: | 100 - 480VDC |
| Min. Start Up Voltage: | 100VDC |
| MPPT Operating Voltage Range: | 120 - 385VDC |
| Nominal MPPT Voltage: | 320VDC |
| Max. Utilized PV Power: | 24000W (12000W per MPPT) |
| Max. Recommended PV Input: | 28000W (14000W per MPPT) |
| Max. Efficiency: | 99% (MPPT) | 93.5% (PV to Loads) | 92.8% (PV to Battery) | 92.5% (AC to Battery) | 90.2% (Battery to Loads) |
| Idle Consumption (Standby Mode): | <70W |
BATTERY
| Nominal Voltage: | 48VDC |
| Battery Voltage Range: | 46.4 - 60VDC |
| Max. Charge / Discharge Current: | 250A |
| Max. Charge / Discharge Power: | 12000W |
| DC Cut-Off Voltage: | 59VDC |
| Recommended Battery Capacity per Inverter: | >400Ah |
OPERATING ENVIRONMENT & DIMENSIONS
| Max. Parallel Connections: | 6 |
| Protection Rating: | IP20 |
| Communication Interface: | RS485 / CANBus / WiFi |
| Operating Temperature (Full Load): | 32ºF - 113ºF (0ºC - 45ºC) |
| Storage Temperature: | 5ºF - 140ºF (-15ºC - 60ºC) |
| Altitude: | <6,561 ft (2000 m) |
| Relative Humidity (Non-Condensing): | 5 - 95% |
| Typical Noise Emission: | <60 dB |
| Cooling Method: | Fan |
| Weight: | 104.7 lbs (47.5 kg) |
| Depth: | 5.9 in (150 mm) |
| Width: | 20.9 in (530 mm) |
| Height: | 34.25 in (870 mm) |
Product Manual
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| UL1741 Certificate: | Click Here |
| WiFi Configuration Guide: | Click Here |
Product Warranty
BigBattery Warranty
In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:
-
Real (10) Year Warranty
All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
due to component or manufacturing error, the product will be repaired or replaced free of charge. -
Full Lifetime Tech Support & Customer Service
All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
send us an email anytime at [email protected]. -
Free Repair & Replacement
All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.
-
Highest Quality Guarantee
BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.
-
Covered Products
This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days. -
Automated Warranty Registration
No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code. -
Product Manuals & Specification Sheets
BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information
on your product in real time. -
Domestic Warranty Claim Support
To start a warranty claim, please email us directly at [email protected] to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.
-
Returning Accessories
This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
the purchase price of the unit minus a 20% restocking fee. -
Change Your Mind
That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
fee. Call or email customer service for a free shipping return label. -
Non-Transferable
Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
within 30 days of your purchase by sending a Warranty Transfer Request to Sup[email protected]. -
Return Hazmat Fee
Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
return a battery not covered by our Repair and Replacement Policy. -
Battery Abuse Disclaimer
This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty. -
Fraud Protection
Repair, replacement, and refunds for your purchase will only be possible after your returned battery
has been received and fully inspected at our facility. -
Limitation of Damages
In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.
-
Customer Satisfaction
If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
any issues, and ensure that all customers are happy with their purchase from BigBattery.
Rev. March 2023
Warranty Details
10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.
All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.
BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.
Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).
For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
- On-site service calls from 3rd party.
- Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
dropping, or improper installation. - Product was used out of specification, or undersized for the application.
- Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual. - Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
- Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
– if not previously advised by BigBattery Tech Support. - Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
maintain lifespan. - Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
BigBattery for technical support.
Warranty Repair/Replacement Services
Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility.
The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:
Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311
Product FAQs
BigBattery Frequently Ask Questions
Q1. Can your batteries be used in series?
A1. We no longer offer our batteries for use in series.
Q2. Do your batteries have a thermal management system?
A2. All of our batteries have a thermal management system that is controlled by the BMS (Battery Management System). This Thermal management system will not only prevent the battery from being used if the temperature is too high, but also if the temperature is also too low.
Upgraded Charger:
- Charging Current: 15A
- Input Voltage: 110V / 220V
- Output Voltage: 58.8v
- Charging Time: 5 h (approx)
- On-Board Charger: Yes
- Protection: IP65
12A Charger:
- Charging Current: 12A
- Input Voltage: 110 / 22V
- Output Voltage: 45V,50.4V,58.8V
- Charging Time: 6.5 h (approx)
- On-Board Charger: No
- Protection: IP50
Original: $10,850.00
-65%$10,850.00
$3,797.50Product Information
Product Information
Shipping & Returns
Shipping & Returns
Description
BigBattery 48V 4X Husky 2 - EG4 12K Off-Grid Inverter Power Kit (12kW | 20.4 kWh)
Description
This 48V 20.48kWh LiFePO4 HUSKY 2 Kit is the latest and greatest from BigBattery, providing a robust solution, with unmatched reliability and efficiency, for any off-grid power system, emergency backup, or mobile power setup in your RV or camper van.
The HUSKY 2 is our most energy-dense 48V solution to date, designed to provide ultimate peace of mind during operation, whether that’s in your home during a blackout, or while out boondocking in the countryside. From its Tier 1 LFP cells to its generous operating parameters and wide temperature range, this battery redefines versatility and durability when it comes to lithium power storage, and boasts comprehensive BMS protections against Over/Under Voltage and Over Current statuses, as well as a thermal management system that affords a generous operating temperature range. But that’s not all.
The HUSKY 2 comes with state-of-the-art features to enhance the safety and visibility of your power. Not only is it housed in an IP65-rated, vibration-resistant casing, and equipped with an advanced BMS capable of auto-balancing cells, but it also boasts a self-heating function which supports cold weather charging, ensuring you have reliable power through every season. Plus, the HUSKY 2 features parallel CANBus & RS485 communication protocols, and we pair these HUSKY 2s with the cutting-edge 12000XP split-phase inverter from EG4, capable of supporting PV arrays of up to 24000W, with a rated power of 12000W. The 12000XP comes equipped with its own in-depth LCD display, so you can always stay up to date on the status and performance of your power, and this multifunctional, off-grid inverter boasts advanced parallelability up to 72kW, built-in circuit breakers, smart load control, variable working modes, along with integrated UPS modules, making these units the perfect companions to your HUSKY 2s.
Equipped with the 48V HUSKY 2, you’ll be saving space and weight no matter the application, and you can rest easy knowing you’re powered and prepared day in and day out. Shop the all-new 48V HUSKY 2 & HUSKY 2 Kits today.
What's included?
- 4 × 48V HUSKY 2 - LiFePO4 - 100Ah - 5.12kWh
- 1 × EG4 12kW (24kPV) OFF-GRID INVERTER
- 3 × 4AWG (Black and Red) 21 inches Ring to Ring Terminal Cable
- 1 × 2AWG (Black and Red) 3FT Ring to Ring Terminal Cable
- 3 × Parallel Comm Cable
Product Specifications
BigBattery 48V 4X Husky 2 Kit Product Specifications
Single Battery Tech Specs
| SKU: | FHSKY-48051-G2 |
| System Voltage: | 48V |
| Nominal Voltage: | 51.2V |
| Chemistry: | LiFePO4 |
| kWh Capacity: | 5.12kWh |
| Ah Capacity: | 100Ah |
| Charging Voltage Range: | 55.6 - 57V |
| Max Charge Voltage: | 58.8V |
| Operating Voltage Range: | 48 – 57V |
| Suggested Low Voltage Cutoff: | 48 – 50.8V |
| BMS Cutoff Range: | 42 - 47V |
| Cell Configuration: | 16S |
| Max Continuous Discharge Current: | 150A |
| Recommended Continuous Discharge Current: | 100A |
| Max Continuous Power: | 7500W |
| Recommended Continuous Power: | 4000W |
| Max Discharge Peak Current: | 225A (Max 5 seconds) |
| Max Charge Current: | 100A |
| Charge Temperature Range: | -4°F - 113°F (-20°C - 45°C) |
| Discharge Temperature Range: | -4°F - 122°F (-20°C - 50°C) |
| Optimal Discharge Temperature Range: | 59°F - 95°F (15°C - 35°C) |
| Storage Temperature Range: | -4°F - 122°F (-20°C - 50°C) (Max 6 months) |
| Weight: | 100 lb (45.4 kg) |
| Depth: | 12.6 in (320 mm) |
| Width: | 18.1 in (460 mm) |
| Height: | 9.8 in (249 mm) |
| Max Connections: | Up to (16) Parallel |
| Protection Rating: | IP65 / NEMA 4X |
| Communications: | CANBus / RS485 (Parallel only) |
| Self-Heating: | Yes |
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| Safety Data Sheet: | Click Here |
| CE Certificate: | Click Here |
| UN38.3 Certificate: | Click Here |
Inverter Specs
AC INPUT & OUTPUT
| Nominal AC Voltage: | 120/240VAC | 120/208VAC (L1/L2/N required) |
| Frequency (Grid | Generator): | 60 Hz (Default) | 50 Hz (Configurable) |
| Max. Continuous AC Current (Grid | Generator): | 100A @ 240VAC | 62.5A @ 240VAC |
| Max. AC Input Power: | 24000W |
| AC Bypass (Grid | Generator): | 100A | 90A |
| Recommended Generator Capacity: | 6000W - 15000W |
| Output Voltage: | 120/240VAC | 208VAC |
| Output Frequency: | 60 Hz (Default) | 50 Hz (Configurable) |
| Max. Continuous Output Current: | 50A @ 240VAC | 57.7A @ 208VAC |
| Nominal Output Power (without PV): | 12000W @ 240V | 12000W @ 208V |
| Nominal Output Power (with PV): | 12000W @ 240V | 12000W @ 208V |
| Max. Continuous Wattage: | 12000W (L1/L2) | 6000W (L1-N/L2-N) |
| Surge Capacity: | 18000W (5 sec) | 15000W (10 sec) |
| Power Factor: | 0.99 |
| Total Harmonic Distortion: | <3% |
| Switching Time: | <10 ms (Single) | <20 ms (Parallel) |
PV INPUT
| No. of MPPTs (Inputs per MPPT): | 2 (2) |
| Max. Input Current: | 35A / 35A |
| Max. Short Circuit Input Current: | 44A / 44A |
| DC Input Voltage Range: | 100 - 480VDC |
| Min. Start Up Voltage: | 100VDC |
| MPPT Operating Voltage Range: | 120 - 385VDC |
| Nominal MPPT Voltage: | 320VDC |
| Max. Utilized PV Power: | 24000W (12000W per MPPT) |
| Max. Recommended PV Input: | 28000W (14000W per MPPT) |
| Max. Efficiency: | 99% (MPPT) | 93.5% (PV to Loads) | 92.8% (PV to Battery) | 92.5% (AC to Battery) | 90.2% (Battery to Loads) |
| Idle Consumption (Standby Mode): | <70W |
BATTERY
| Nominal Voltage: | 48VDC |
| Battery Voltage Range: | 46.4 - 60VDC |
| Max. Charge / Discharge Current: | 250A |
| Max. Charge / Discharge Power: | 12000W |
| DC Cut-Off Voltage: | 59VDC |
| Recommended Battery Capacity per Inverter: | >400Ah |
OPERATING ENVIRONMENT & DIMENSIONS
| Max. Parallel Connections: | 6 |
| Protection Rating: | IP20 |
| Communication Interface: | RS485 / CANBus / WiFi |
| Operating Temperature (Full Load): | 32ºF - 113ºF (0ºC - 45ºC) |
| Storage Temperature: | 5ºF - 140ºF (-15ºC - 60ºC) |
| Altitude: | <6,561 ft (2000 m) |
| Relative Humidity (Non-Condensing): | 5 - 95% |
| Typical Noise Emission: | <60 dB |
| Cooling Method: | Fan |
| Weight: | 104.7 lbs (47.5 kg) |
| Depth: | 5.9 in (150 mm) |
| Width: | 20.9 in (530 mm) |
| Height: | 34.25 in (870 mm) |
Product Manual
| Spec Sheet: | Click Here |
| User Manual: | Click Here |
| UL1741 Certificate: | Click Here |
| WiFi Configuration Guide: | Click Here |
Product Warranty
BigBattery Warranty
In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:
-
Real (10) Year Warranty
All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
due to component or manufacturing error, the product will be repaired or replaced free of charge. -
Full Lifetime Tech Support & Customer Service
All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
send us an email anytime at [email protected]. -
Free Repair & Replacement
All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.
-
Highest Quality Guarantee
BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.
-
Covered Products
This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days. -
Automated Warranty Registration
No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code. -
Product Manuals & Specification Sheets
BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information
on your product in real time. -
Domestic Warranty Claim Support
To start a warranty claim, please email us directly at [email protected] to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.
-
Returning Accessories
This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
the purchase price of the unit minus a 20% restocking fee. -
Change Your Mind
That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
fee. Call or email customer service for a free shipping return label. -
Non-Transferable
Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
within 30 days of your purchase by sending a Warranty Transfer Request to Sup[email protected]. -
Return Hazmat Fee
Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
return a battery not covered by our Repair and Replacement Policy. -
Battery Abuse Disclaimer
This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty. -
Fraud Protection
Repair, replacement, and refunds for your purchase will only be possible after your returned battery
has been received and fully inspected at our facility. -
Limitation of Damages
In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.
-
Customer Satisfaction
If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
any issues, and ensure that all customers are happy with their purchase from BigBattery.
Rev. March 2023
Warranty Details
10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.
All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.
BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.
Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).
For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
- On-site service calls from 3rd party.
- Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
dropping, or improper installation. - Product was used out of specification, or undersized for the application.
- Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual. - Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
- Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
– if not previously advised by BigBattery Tech Support. - Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
maintain lifespan. - Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
BigBattery for technical support.
Warranty Repair/Replacement Services
Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility.
The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:
Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311
Product FAQs
BigBattery Frequently Ask Questions
Q1. Can your batteries be used in series?
A1. We no longer offer our batteries for use in series.
Q2. Do your batteries have a thermal management system?
A2. All of our batteries have a thermal management system that is controlled by the BMS (Battery Management System). This Thermal management system will not only prevent the battery from being used if the temperature is too high, but also if the temperature is also too low.
Upgraded Charger:
- Charging Current: 15A
- Input Voltage: 110V / 220V
- Output Voltage: 58.8v
- Charging Time: 5 h (approx)
- On-Board Charger: Yes
- Protection: IP65
12A Charger:
- Charging Current: 12A
- Input Voltage: 110 / 22V
- Output Voltage: 45V,50.4V,58.8V
- Charging Time: 6.5 h (approx)
- On-Board Charger: No
- Protection: IP50
